FAQ

Warranty Serivce

1. This product is guaranteed against manufacturing defects for 12months from the date of purchase.
2. When there is no evidence for date of purchase, SOOCOO Shall consider purchasing date with serial no. from the product
3. During the warranty period, SOOCOO is obliged to repair or replace the defective part or product with a comparable part or product.
4. When the warranty period is expired, SOOCOO Shall provide warranty service at a cost.
5. Warranty shall note be covered when the defect or loss is caused by negligence or other fault from the users.
6. SOOCOO is not responsible for any accident, injury, death, loss, or othe claim related to or resulting from the use of this product.
7. SOOCOO is not responsible for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
8. SOOCOO shall not be liable for water housing leakage or any resulting damages caused by user’s resealing error.

Can i customize my own Logo and Package

Yes

What about Refunds?

Can I change Plans or cancel at any time?

How to set up the time & date?

Are there additional costs?

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

Pls email sales@soocoo.com for more support

OUTDOOR SPORTS LOVERS

Since its inception the brand, SOOCOO show always adhere to provide the best quality products, the most competitive price for the vast number of outdoor sports enthusiasts, the most perfect after-sales service;

THE BEAUTY OF THE TIMES

Keep the technical innovation, the application of the new technology to improve product quality and customer perfect experience. The welcome by outdoor sports enthusiasts, and keep up with the times of beauty and fashion oriented, providing the perfect interpretation of sports and leisure you.

COMFORTABLE FEEL

We strive to make the most natural and comfortable feeling to every outdoor enthusiast. And guide participants experience a powerful and unconstrained style like outdoor LOHAS life, filtering life sorrow, in love nourishment, complete oneself to enrich and the pursuit of happiness.

THE LEADING BRAND

Strive to the leading edge technology, innovative technology products, high-quality products and services to meet customer demand, and common development with all partners, and build the industry’s most powerful first-class fashion digital electronic technology enterprise.